loc-white
My Account
  • Home >
  • Shipping & Delivery
Shipping & Delivery

 

A:

The size and weight of your online purchase are factors that help us determine the most efficient delivery method.

Standard Shipping- We ship smaller, lighter items via courier or mail. You'll receive notification as soon as the order ships. Items may require assembly. Available shipping options will be noted in the shopping cart, but generally include 3-day shipping. If 1-day shipping is available for an order, the order is expected to be delivered within 1 business day after it has been shipped and picked up by the delivery carrier. If 2-day shipping is available for an order, the order is expected to be delivered within 2 business days after it has been shipped and picked up by the delivery carrier. Business days do not include weekends. Delivery may be delayed by factors such as changes in inventory, delivery capacity, and unforeseen circumstances beyond our control, such as strikes, natural disasters, and inclement weather.

In-Home Delivery - We will deliver larger items directly from an independently owned and operated store. The items can be delivered within a week if they are in stock. For items that are not in stock, call Customer Care at +82-31-282-9961.

A:

You will receive your order either via Standard Shipping or In-Home Delivery. The size and weight of your online purchase are factors that help us determine the most efficient delivery method.

Standard Shipping – We ship smaller, lighter items via courier or mail. Items may require assembly. You’ll receive notification as soon as the order ships.

Home Delivery – We will deliver larger items directly from an independently owned and operated store.

After you place your order, will be contacted (typically within two business days) to schedule home delivery. Please arrange for an adult to be present when the truck arrives. We understand timing is important, so if you need to reschedule the date, contact the delivery provider as soon as possible at the phone number listed in your order confirmation. We request a 48-hour notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is home when the delivery team arrives. If delivery does not take place within 30 days of the original scheduled delivery date, the order may be treated as a canceled order.

A:

For Standard Shipping items (smaller, lighter items via courier or mail) eligible for 3-day delivery, you will see a “get it by” date on the product detail page and an “estimated delivery date” during checkout and in your order acknowledgement email. The “get it by” date and “estimated delivery date” indicate when we expect to fulfill your order based on our product availability and delivery capacity at that moment. Changes in inventory or delivery capacity, as well as unforeseen circumstances beyond our control, such as a strike, natural disaster, or inclement weather, may delay delivery of your order.

For In-Home Delivery orders, typically around two business days after purchase, the delivery service will contact you and schedule a delivery date and time at your convenience.

A:

For Standard Shipping items arriving via UPS: a tracking notification will be emailed to you as soon as order leaves warehouse. The email contains information on how to track your order until it arrives.

In-Home Delivery orders: typically around two business days after purchase, the delivery service will contact you and schedule a delivery time at your convenience. They will also call you the day before delivery to further confirm the delivery time and date.

A:

In-Home Delivery fees are established by the team delivering your order. Consequently, delivery fees and services will be calculated based on the region you live. Additional fees can be added if the delivery team has to use a ladder truck in case that an elevator is not available or an entrance is too narrow. For detailed delivery fees based on the region and ladder truck fees, check the delivery fee information at the bottom of the product page. We encourage you to review the delivery fees listed in the shopping cart prior to submitting your order. Note: additional fees may apply for delivery above or below the ground floor, or for other unusual circumstances.

A:

Your order is important to us. We begin preparing your products for delivery as soon as the order is received. Delivery times may vary if products are produced after receiving your order or if the products are in stock. Estimated Standard Shipping and In-Home Delivery time frames are provided when you select and place items into your cart. Typically 1 day delivery is available for items in stock if the order is placed before 1:00 pm. It could take upto 2 months if the items are not in stock.

A:

If incorrect items are delivered or your order is incomplete, contact us and we will make it right. Call Customer Care at +82-31-282-9961.

A:

In order to serve you as quickly as possible, items will ship as available and many times are sent using different delivery methods. It is common for Standard Shipping items to arrive separately. Items may require assembly. Larger In-Home Delivery items will also arrive in a separate time frame. To find out when your items are scheduled for delivery, go to My Account and click on Order History. You can also check on your order by calling Customer Care at +82-31-282-9961.

A:

Depending on the size of your order and availability, it is common for items to arrive separately and via different methods of delivery. To find out when your items are scheduled for delivery, go to My Account and click on Order History. You can also check on your order by calling Customer Care at +82-31-282-9961.

A:

To avoid delivery day disappointments, measure the area you plan to place your new furniture in, as well as the furniture you have selected to purchase, before placing your order. Also measure any doorways (height and width) through which the furniture must pass to get to its final position in your home. Identify any delivery obstacles - is there enough ceiling clearance? Will the furniture clear the stairway or elevator? Can the piece be maneuvered around any right angles? Because of our commitment to providing you with outstanding customer service, as safely and efficiently as possible, delivery personnel are unable to hoist furniture or carry furniture up more than 3 flights of stairs. An elevator must be available for deliveries to the 4th floor and above. If an elevator is not available, a ladder truck should be used and the additional fee will be charged. 

A:

In preparation for your delivery, remove pictures, accessories, etc. from the walls to prevent damage. Also ensure that the area where you would like your furniture placed is free and clear of any items that may obstruct the passageway. Please secure your pets, furniture pieces can be large and heavy and we do not want anything to happen by accident. The delivery team will place the furniture in your room of choice. Our delivery teams are not permitted to move your existing furniture, electronics, or other household belongings and cannot set up lamps, hang pictures or mirrors on walls, or make electrical connections for entertainment units.

A:

Unfortunately, we cannot. However, the delivery team can carry your existing furniture to a certain place where furniture is collected in the residential area.

A:

Online Purchases
After completing your online order, we sent an email to you confirming the purchase and method(s) of delivery.

Standard Shipping - As soon as an order ships, you will receive an email containing the tracking number and name of the delivery carrier. Please refer to this email if you have concerns about the delivery status of an order.

In-Home Delivery - The emailed confirmation you received after placing your order contains who to call for questions concerning delivery.

In-Store Purchases
Contact the store where you made the purchase for questions about delivery. It helps to have the sales receipt handy when checking on your order. Click here for our Store Locator